Contact Us
Let's talk about your IT
Whether you need a full IT health check, a quote for specific services, or just want to chat — we're here to help.
Book a FREE IT Health Check
A free, no-obligation assessment of your current IT environment. We'll identify risks, gaps, and quick wins.
Get in touch
Phone
021 530 4100
it@mason-cos.co.za
Address
12 Thor Circle,
Thornton, 7460
Response Time
We respond within 4 business hours
What to expect
- ✓ A real conversation, not a sales pitch
- ✓ Honest assessment of your situation
- ✓ Clear next steps, no pressure
- ✓ Documented recommendations
Frequently Asked Questions
What does the onboarding process look like?
We start with a thorough assessment of your current IT environment—documenting systems, identifying risks, and understanding your business goals. From there, we create a stabilisation plan to address critical issues first, then transition to ongoing management. Typical onboarding takes 2–4 weeks depending on complexity.
What SLAs do you offer?
We offer documented SLAs tailored to your needs, including response time targets, resolution time commitments, and uptime guarantees. Our standard response target is under 4 hours for critical issues. We review SLA performance monthly and adjust as needed.
Do you provide remote and on-site support?
Yes, we provide both. Most day-to-day support is handled remotely for speed, but we maintain on-site capability for issues that require physical presence — hardware, network infrastructure, and complex deployments. The mix is tailored to your environment.
How do you handle cybersecurity?
We take a layered approach — combining endpoint protection, email security, firewall management, and user awareness training. We also help develop security policies and incident response plans. Our approach is proportionate to your risk profile and regulatory requirements.
Can you work alongside our existing IT staff?
Absolutely. We frequently augment existing IT teams — handling specific functions like security or monitoring, providing escalation support, or offering strategic guidance. We integrate with your existing processes and tools wherever possible.
How is your service priced?
We offer flexible pricing based on the scope of services, number of users/devices, and your specific requirements. Most clients work on a predictable monthly fee that covers support, monitoring, and management. We’ll provide a detailed proposal after understanding your environment.
Proactive IT support and managed services for enterprises. A Division of Mason Complete Office Solutions.
No overpromising. Clear expectations. Documented work.
Services
Contact
- 021 530 4100
- it@mason-cos.co.za
- 12 Thor Circle,
Thornton, 7460
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